Refund Policy
At echocare.site, we strive to provide exceptional service to ensure customer satisfaction. However, we understand that situations may arise where you may need to request a refund. Please read our refund policy carefully to understand the conditions under which refunds are issued.
1. Eligibility for Refunds
Refunds will be considered under the following circumstances:
If the service was not successfully completed due to an error on our end.
If you are charged incorrectly for a service.
If you cancel the service prior to its commencement.
2. Non-Refundable Conditions
We cannot offer a refund under the following situations:
If the service has been successfully completed and confirmed by the customer.
If the issue is related to third-party services, software, or hardware beyond our control.
If the device is incompatible or non-functional prior to service initiation.
For any subscription or membership fees once the benefits have been accessed.
3. Refund Request Process
To request a refund, please follow these steps:
Contact Us: Email us at support@echocare.site or call us at (555) 123-4567 with your refund request.
Provide Details: Include your name, order number, payment receipt, and a brief explanation of the reason for the refund request.
Evaluation: Our support team will review your request within 7 business days and respond with the outcome.
4. Refund Approval
If your refund is approved, the amount will be credited back to your original payment method within 5-10 business days.
In some cases, processing times may vary depending on your payment provider or bank policies.
5. Partial Refunds
Partial refunds may be issued in cases where:
Only a portion of the service was completed.
Discounts or promotions were applied to the service.
6. Cancellation Policy
Before Service Begins: You can cancel a service request before it starts and receive a full refund.
After Service Begins: Cancellation requests made during the service may be subject to a partial refund based on the progress of the service.
7. Contact Us for Assistance
If you have any questions about our refund policy or need further assistance, feel free to reach out to us:
Email: support@echocare.site
Phone: (555) 123-4567
Address: 337 E Church St Adrian, MI 49221, USA
We value your trust and aim to resolve refund-related concerns quickly and efficiently. Thank you for choosing echocare.site for your device setup and troubleshooting needs.